Complex’s Next Chapter
Complex is a digital media survivor. It has lived many lives, including as a magazine, a dot-com, an ad network, Go90 (RIP) provider, YouTube showrunner, events organizer, hot sauce merchant, neglected BuzzFeed brand, and now in its latest iteration as a commerce engine. Complex President Moksha Fitzgibbons joins the show to discuss his return to Complex, where he was an integral part of the founding team going back to its Marc Ecko days, and how the youth culture brand is betting on combining its reach and engagement with the live shopping platform of NTWRK, which bought Complex for $108 million in February. Moksha discusses how the brand plans to focus increasingly on driving commerce and far less on selling advertising. Plus: Brian and Troy discuss the news industry’s current meltdown at the prospect of Donald Trump returning to the White House.
Transcript
You're the only maksha I know.
Moksha:That's true, because, um, you know, my mother, uh, thought it would be really interesting to give me, uh, Hindu name, but apparently, it's a, it's a popular, woman's name in India.
Moksha:So I don't know.
Brian:It's great.
Brian:It's intersectional.
Alex:discover that?
Brian:Alright, well, you're in the right business because, like, media's tough enough as a path as it is.
Brian:I wanted to start by going through because I think, I feel like Complex has had, I don't want to say nine lives, but it's close to nine lives.
Brian:So, run through all of the iterations iterations.
Brian:Before we get into like what Complex is now, right?
Brian:Cause I mean, Mark Ecko started it.
Brian:You were there, you were there pretty much at the
Moksha:yeah.
Moksha:So,
Troy:Make sure, make sure, by the way, that you pay all like the right amount of attention to Rich's role in the creation and the, the, rise to
Moksha:the founding, the founding.
Moksha:Yes, I'll make sure to make sure to hit that.
Moksha:Sort of the way I sort of came into the Mark Ecko and his partners at the time fold I was a young sales rep at the source magazine.
Moksha:They were my clients and They were like, hey, we want to launch the world's first Digital magazine and the way we're gonna distribute it is through Sony mini discs on hang tags for all of our garments I was like, yeah, great idea.
Moksha:Uh, that failed super quick, that then iterated into, Hey, let's do a print magazine, which worked for a while.
Moksha:It never really scaled huge, but it was pretty, I would say commercially successful in terms of like actually attaining profitability.
Moksha:then.
Moksha:The 2008, 2009 recession came and just decimated that business.
Moksha:Thankfully we had
Alex:Probably six or
Moksha:six or eight months before the recession struck.
Moksha:We in earnest starting investing in digital.
Moksha:and basically, you know, the print revenues went from 20 million to like 6 million in a year, but the inverse happened for digital.
Moksha:and so.
Moksha:We started really focusing on digital and then through digital iterations, it was like, you know, sort of like an ad network blog era to sort of a socially distributed video era.
Brian:Yeah.
Brian:Cause you were an ad, there was an ad network, right?
Brian:During the blog era, it sort of pivoted into that.
Brian:Cause I just always think of like, Complex just kept leaping from like thing to thing and it was like, it's like an ultimate survivor brand.
Moksha:yeah, it
Troy:they had that bar.
Troy:Do you remember the bar they had at the bottom of the, all the sites that showed all the sites in the network?
Brian:Yeah.
Moksha:Yeah, you know, that was a branding initiative and also a way to like lock those, those sort of blog sites from, you know, third party selling to people that might be competitive with us or letting in programmatic that would erode our CPMs.
Moksha:but that was also a mask, right?
Alex:Like, the, the
Moksha:The complex brand was so strong and so powerful that we basically had, you know, more sales demand than we had inventory.
Moksha:So we needed that extension through all of those blog sites to deliver, the inventory demands.
Moksha:and also gave us time for Noah and team to, you know, build up all the social, the, the, you know, the.
Moksha:com traffic at the time and really get it to a place where, you know, Sort of the complex brand was as big as like the sales demand.
Moksha:we then sold the business.
Moksha:there was like a, a bunch of funny money going around with go 90.
Moksha:and we sold the business to, a joint venture between, Hearst and Verizon.
Moksha:in 2016.
Moksha:I left in 2017 sort of after like an earn out period.
Moksha:And then I think the business sold again to Buzzfeed when they did that SPAC, which I think, I'm not sure the exact date, but let's just say 2020 ish.
Moksha:they orphaned the brand, didn't really understand it.
Moksha:I'd say, you know, without being super critical, just mismanaged it.
Moksha:and obviously there's.
Moksha:Uh,
Alex:He's got worse things to say to just
Brian:Well, I
Moksha:I would say I could I could say more more pointed things.
Moksha:I could probably
Brian:But let's just go back.
Brian:I mean, at the time, at the time, Jonah Peretti, I have to say his last and Chelsea Peretti's brother, was, was saying that this is going to be the bellwether, and this is the crazy SPAC era.
Brian:This is going to be the bellwether, like digital media company.
Brian:And there was this talk, Brian Goldberg talked about it, about there being, you know, this consolidation roll up, of all of these different, you know, digital brands, to make something bigger.
Brian:It didn't work.
Moksha:it didn't work.
Moksha:Their SPAC didn't work.
Moksha:It put them in you know, challenging financial position and they, you know, they needed to unwind some of those assets to, Satiate their debt burden and we were able to, sort of negotiate over the last, or, you know, probably a year leading into the sale, but we acquired the business back in, late February of this year and emerged it with, another business we had started in 2018, which was an e commerce business called network.
Moksha:so that's been the,
Brian:Yeah.
Brian:So just explain network for, for those who, who do not know.
Brian:I remember I, I sent you a network, billboard in New York City at some party one time.
Brian:I saw it out the window.
Alex:of
Moksha:Yeah, Network is a business we launched in 2018.
Moksha:It is a marketplace business where the world's best brands and creators, come to sell their most highly coveted product in a live stream environment.
Moksha:you know, it's really sort of taking some nodes of, you know, the popularity of live stream shopping in Asia.
Moksha:you know, we definitely, Was sort of working and tracking super well during COVID.
Moksha:but you know, sort of the live stream shopping piece never took off to the same degree here in the States as it has in Asia.
Moksha:and it has, you know, had really, you know, sort of strong following from a consumer and, you know, sort of audience perspective, but we really needed something with that business to, to transform it, you know, we're spending Tens of millions of dollars a year driving downloads and acquisitions on, you know, various meta platforms.
Moksha:And this opportunity with complex, we were serving the odd, the same audience from different perspectives, you know, network with commerce and complex with content.
Troy:Moksha network wasn't incubated in complex, right?
Troy:It was a separate
Moksha:no, it was a separate business, but a lot of people from complex were part of that, you know, and,
Brian:Did Complex inform, like, the, the, the thesis behind, I mean, look, I know, like, with Network, there's, there's a big thing going on in Asia with live shopping.
Brian:It's never really taken off here.
Brian:I don't know if it really will.
Brian:you can tell me I'm wrong, but,
Alex:mean, there's, there's some action on Tik Tok, right?
Moksha:there there's some, I think it's, think it will be part of the mix.
Moksha:We were betting that it would be the mix and, you know, I don't think it will be the mix, not anytime soon, but I think it will be part of it.
Moksha:You know, it's not something that we're abandoning, but we're also leaning into more traditional e commerce.
Moksha:Having, sort of flat experiences across, you know, the.
Moksha:com, the app, all of the social platforms where previously we were really solely focused on.
Moksha:The live streaming piece.
Moksha:But yeah, just to get back to Troy, like, Network was launched by Jimmy Iovine and, you know, Aaron Levant, who is sort of part of the original ComplexCon team.
Moksha:And, you know, Complex, that sort of the audience that Complex serves, Network really aimed to serve that audience, but from a commerce perspective versus You know, complexes business model, which was content and advertising and a little bit of, you know, ticketing.
Troy:So the commerce business.
Troy:with, I guess influential founders and raised a fair amount of money, then decided that, Complex would be, the media company would be a sensible extension of that business.
Troy:It was at, to get at the complex con opportunity, which is basically a commercial fair.
Troy:was it, was it to, what was the thesis?
Troy:Was it that it was customer acquisition?
Troy:It would, it would be a funnel for network.
Moksha:act, exactly.
Moksha:Customer acquisition.
Moksha:So like globally between.
Moksha:com and social complexes, you know, just around a hundred million, you know, users monthly, and.
Moksha:On the network side, you know, we'd spend five to 10 million a year on meta driving acquisition.
Moksha:And the bet is that if we, you know, put the products in front of the complex audience, we'll be able to convert at a much more, efficient rate versus, you know, Spending all that money on sort of Instagram ads.
Moksha:and all of it was super synergistic.
Moksha:We felt like we had sort of the technology, the commerce, really, like the sort of innovative entrepreneurial spirit on the network side with complex.
Moksha:We had, You know, a great brand really connected to that 18 to 34 year old audience, super authentic, good scale, but lacked, you know, some innovation, lacked some entrepreneurialistic spirit.
Moksha:and also was so dependent on ads as it's only sort of, you know, stream of revenue, we thought we could put these two businesses together, trade off the powerful name of Complex and the audience, bring in the e commerce to make it much less dependent on advertising, and then build up ComplexCon and other experiences so there's a meaningful ticketing revenue stream as well.
Moksha:So we would have, instead of it being sort of a, a one legged stool with just advertising, now it becomes a more stable, Three legged stool with ticketing commerce and advertising.
Moksha:And, and I think that, you know, if we can hone and get that right over the next 18 to 24 months, it really makes the business durable for the next 20, 30, whatever years.
Troy:So we've seen kind of a flip there, Moshe, where, We're not abandoning the content to commerce proposition, it seems, although it's, it's, it's been seemingly difficult for brands ranging from, you know, who dinky to food 52 to others.
Troy:Interestingly, in the Houdinki case, it was the commerce company that bought the media company in the end, not unlike your situation where network bought complex.
Troy:do you, do you think, are you seeing, challenges in managing, you know, cause you guys had done commerce before, right?
Troy:Like, you know, prior to the pandemic, you were selling products.
Troy:You had a bunch of stuff going on.
Troy:I remember talking to Richard.
Troy:Well, it wasn't just hot sauce.
Troy:It was fashion.
Troy:Right.
Troy:And so when I, when I look on, on complex today, you still have a fairly, significant commerce effort off of complex.
Troy:Is that now under, is that now managed by network
Troy:or is that the same old business?
Moksha:no, that, that business that, that we spun up, Years ago, it was, I would say the most minimal effort.
Moksha:you know, we, we partnered with a company called Bonsai that was like an aggregator, they managed the whole thing.
Moksha:The, the content team at the time was not incentivized correctly to promote those products or drive audience to it as, you know, as very much an afterthought.
Moksha:and there, you know, at the time, the focus was really on, you know, Sort of this notion of being in the premium content arena and making, you know, YouTube shows become hit Netflix shows.
Moksha:you know, that map, that model, I don't, I think well intended just.
Moksha:Never was going to work or never was going to prove out.
Moksha:So there wasn't enough and sort of effort and initiative put into commerce and converting the, you know, the, the audience and engagement that complex has.
Moksha:So that was I don't know just super light touch and not not sort of a well invested into But you'll see over the next month the network brand will go away and it will be complex shop you're seeing some of that on the dot com today if you if you check it out it will be a You know, super robust initiative.
Moksha:we will have through our, you know, universal music group is now an investor.
Moksha:So all of their top artists will have shop and shops within complex shops.
Moksha:So, you know, if you're a Billy Eilish fan or Olivia Rodrigo, there will be exclusive product there from those artists, which will also, you know, in turn, make it sort of.
Moksha:easier and more relevant for the content team to promote.
Moksha:We've also, you know, with us buying complex, we've, we've very much had like, you know, sort of a very specific communications with the staff, like, Hey, this isn't sort of just the old complex where it's like editorial and advertising.
Moksha:Now we're really trying to make.
Moksha:Sort of this three legged stool of content, commerce, and experiences.
Moksha:And we all need to be supportive of each other.
Moksha:And that, that does take a little bit of, you know, mind shift and, you know, some people that probably makes them a little bit uncomfortable.
Moksha:You know, what does that mean?
Moksha:Is that, you know, that, are we going to have to promote things that, you know, we're not fans of?
Moksha:And it just takes a little bit of education and thankfully.
Moksha:We're getting really great product from, you know, the Nikes of the world, the Asics, the New Balances.
Moksha:So it's things they would cover already and now we have a place to drive that consumer to from what would be traditionally organic editorial.
Moksha:Now we're driving them back into our store where they can actually purchase the product that they're reading about or watching about.
Troy:So how do you, how do you articulate the merchandising strategy for.
Troy:know, for your commerce effort, what are the things that you do and you'll not do, right?
Troy:I see Colabs on there.
Troy:I see unique products.
Troy:Sounds like you're doing stuff with artists to host their stores.
Troy:is there, is there a kind of simple merchandising vision that would help us understand what that store will be?
Troy:Right.
Moksha:would say we aspire to be.
Moksha:The best youth culture commerce experience that houses, lots of unique collaborations.
Moksha:Obviously those are really big and sort of like the complex community, limited edition, collaborations between artists and brands.
Moksha:So you'll, you'll see a lot of that.
Moksha:You'll see, we do want to have an initiative where there, there is a reason to go there always on because, you know, a lot of these limited edition products sell out super quick.
Moksha:so we do want to get to a place where you do go there for the coolest black t shirts.
Moksha:but there won't be a space where we're selling.
Moksha:You know crest and Clorox and things of that nature like it'll all be within sort of the youth culture music lifestyle lens, and you know, I'd say it's, you know, we think we can build a business kind of similar to a far fetch or a stadium goods Sort of embolden it with all of the, the pieces that we can bring in through universal music group.
Moksha:They've been just amazing partners bringing through all of their artists.
Moksha:And if we have like their top 30 global artists with shop in shops on complex with unique product that you can't get elsewhere, I think that drives, you know, kind of a real reason to believe for the consumers.
Moksha:And, you know, a reason to go there and to shop and to come with frequency.
Brian:I have a question.
Brian:So what is the, when you think about the iteration of the brand, like what is the, what is the role of the brand now?
Brian:Like, I mean, it sounds like, I always think like there's a lot of brands, particularly when they come from like a magazine background that become the front end to totally different businesses, whether it's SEO driven affiliate businesses, or, you know, we see this a lot in lifestyle.
Brian:Is you become the front end and you're an experiential or you're trying to drive commerce.
Brian:And I think when you're getting at the sort of discomfort, maybe on the, the editorial side, it's like, wait a second, we're going to lose all credibility because we're just a front to try to like move product at the end of the day.
Brian:And it sounds all good that it's going to be authentic, but you saw with how dinky, like it didn't work for a bunch of different reasons, but it looks like they lost a lot of credibility in, in the process.
Moksha:Yeah, well, they started talking about product that was irrelevant to that audience.
Moksha:So like they just, they made such a shift.
Moksha:It was just horrible execution.
Moksha:Yeah.
Moksha:where if you look at what we're, you know, sort of the beta version of the shop, it's all things that are ultra credible and relevant that they would be covering every anyway.
Moksha:So we're, we're, we're never going to push it into a space that they would be uncomfortable with.
Moksha:and.
Moksha:You know, at its peak, 20 percent of all the content they create is going to drive back to e commerce, you know, 80 percent plus is all going to be driven around entertainment, engagement, pop culture, the things that, you know, they're, they're doing on a day in and day out, perspective.
Moksha:so I don't, I don't, I think it is a bit of a learning.
Moksha:It is a bit of a shift, but we also have to be honest, like, you know, Buzzfeed had complex on a Downward death spiral that was going to lead to bankruptcy.
Moksha:And, you know, we need to rebuild this business in a way that is stable and that is healthy on all perspectives.
Moksha:And we have this, you know, Amazing engaged audience that is out there looking to buy products.
Moksha:You know, complex is tagline is by obsessed collect that going back to the print days, it was half entertainment, half buyer's guide.
Moksha:We have a consumer that wants to shop.
Moksha:We've never given them that opportunity.
Moksha:It's just like before complex con we had a consumer that was willing to come out 50, 60, 000 kids, buy tickets to go to an experience.
Moksha:And we didn't before that.
Moksha:We didn't do anything in that space.
Moksha:And now that we have, we we've given them a place to come and engage with the brand and spend time and money with the brand.
Moksha:So it's a, it's a similar strategy.
Moksha:And I think the fact that, you know, it's like if we all of a sudden spun up a store that was selling Tide and Crest, that would never work.
Moksha:But Nike new balance, fear of God hidden that should work.
Moksha:And based on all the tests we've done, the products have been selling quite well.
Moksha:They have been limited edition hype products.
Moksha:So we will see as we get into, you know, my black t shirt example.
Moksha:but
Alex:but it's
Moksha:it's going to be hard, but we're confident there's a path there.
Troy:right.
Troy:Hey, Moksha, you know how to, sorry, go ahead,
Brian:Wait,
Alex:had, I
Brian:why
Alex:I'm, I'm, I'm, I'm, I'm tracking, I'm following, um, I was wondering, You know, when you look at complex.
Alex:com as this kind of object that people go and visit, what's the audience that go, what's the audience that goes there?
Alex:And how do you see this thing changing?
Alex:You know, over the next year, because it still feels like when, when I land on a site like this, it still feels like a kind of traditional website with a feed and some injected, uh, commerce.
Alex:and somehow that that type of stuff feels out of time today.
Alex:You know, it feels a little, Who does that?
Alex:How does that homepage even exist?
Alex:Where does your content live in the future?
Moksha:Yeah.
Moksha:So, you know, the, the.
Moksha:com is still a viable piece of the mix, but where it used to probably be 80 percent of the mix.
Moksha:You know, now it's 20 or 30 percent of the mix and, you know, the audience engagement is largely across all of the various social and video platforms, you know, that's where we're scaling and engaging most of the audience.
Moksha:and that same shopping experience that you see on Complex.
Moksha:com, that will be mirrored on TikTok shops, Instagram shops.
Moksha:If you go watch one of our hit shows, Sneaker Shopping on YouTube, all of the product is shoppable through YouTube.
Moksha:So you're seeing it in the show and you can shop it, through the carousel below.
Moksha:And, you know, that's a, we've had a show about shopping for sneakers for, I don't know, 10, 15 years and no one ever thought to make it shopping enabled.
Moksha:So we started to do that.
Moksha:and to your point about the role of the brand, I mean, that is sort of like, you know, the ultimate expression of what the brand is all about, but the way we're connecting with consumers through the different distribution channels and those distribution channels will evolve, you know, just like
Moksha:many, I don't know, five, six years ago, long form YouTube video was You know, 90% importance of everything we did.
Moksha:I think it's still super important, but vertical video has been become far more important and far more engaged over the last few years.
Moksha:You know, it's like we have a show
Alex:And I get all that.
Alex:I think what I'm fascinated by is that I, I, I stumble.
Alex:On brands, you know, via tech talk by YouTube and then, you know, I'll go and check out their homepage
Troy:Hey, Alex,
Troy:Alex, Alex.
Troy:you need to shift your star link or something.
Brian:Elon has probably heard your, your, this
Alex:Yeah.
Alex:My connection is
Brian:I'm going to move, I'm going to move this satellite
Brian:just a little
Moksha:well, I don't know if you guys heard now, uh, Elon's been taking, uh, private phone calls from Putin apparently.
Moksha:So he he
Brian:I'd love to overhear those.
Brian:Like, how do you
Moksha:I mean.
Moksha:You know, the NSA is all over those, right?
Moksha:Like, they have to be.
Troy:hey,
Brian:want to get invited
Brian:to his compound that he's built for his like massive family.
Alex:can you hear me now?
Alex:Do you want a
Brian:Yeah, we can hear you.
Brian:What was it?
Brian:Could you repeat your, uh, your point?
Alex:So I'm going to try to, while the
Brian:Why don't you get in?
Brian:You were much more pointed in the, in the text thread.
Brian:Do I need to read what you said in the text thread?
Brian:Alex is being all
Alex:No, I mean, you know, I'm kind of trying to
Brian:You're like a middleware brand.
Brian:Why, why middlemen are, it's a terrible business these days, particularly in media, why are, why does complex still needed for a young person who's trying to understand what's cool?
Brian:Won't they just follow the cool people, the influencers that, how do you compete with like thousands and tens of thousands of these influencers and creators that seem to have a much more authentic and organic connection than a sort of institutional and like fairly.
Brian:You know, it's been around a long time.
Brian:They're like older brothers brand.
Brian:Like, why is it still like relevant in 2025?
Moksha:Honestly, I think it's the credibility and the authenticity of the fact that the brand has always celebrated emerging talent, put emerging talent on, has always helped contextualize larger talent in a way that made it feel, you know, Sort of relevant and cool like it could take, more seasoned artists like an Eminem and make him relevant for a younger generation and then they could take a more emergent artist and put them on a pedestal and help grow and build them and there's countless examples of that.
Moksha:And, you know, I think also like, Complex has stood the test of time.
Moksha:I mean, and we have always pivoted.
Moksha:If you, if you look at, you know, just like our engagement scores, if you just go to like the Instagram main account, the average post is getting, you know, a hundred to 200, 000 likes where, you know, you look at like, you know, a GQ or a hypebeast, a high snobiety, it's, you know, 10, 000, it's, we, we, The team is really excellent at cultivating that relationship with the consumer and also they're obsessed with youth.
Moksha:Like our Instagram account is 77 percent males 16 to 34.
Moksha:You know, like it is, they, the team is, you know, Ludicrously obsessed with just always creating content that resonates with that younger audience and also filtering it You know, like yeah, you can follow all these creators, but like what's real?
Moksha:What's what's really authentic?
Moksha:What's really credible?
Moksha:You need someone filtering that out and you know Noah and Ari and their team like they have the most Excellent taste and they filter it for consumers and they contextualize it in a way that consumers can
Alex:it's not.
Alex:I mean, I don't know
Alex:if I agree or well, it's not that I agree or disagree.
Alex:I find it.
Alex:I'm fascinated with how media brands are, Using or investing in their, in their homepage, right?
Alex:Like if you, if you kind of want to get a bird's eye view of complex, right?
Alex:Like I'm sure people engage with it through whatever social network and, and you can build audience through there, but like I get on a page like complex.
Alex:com and it, it feels to me like a relic.
Alex:and I, I don't see that kind of universe, like, you know, I'm talking to you and you're mentioning all these things that are happening and there's no place where I can see
Moksha:I would not disagree that in general, homepages are a time of the past, right?
Moksha:Like the, the audience that's coming in through the socials to engage with the content of the com is.
Moksha:They're not coming to the homepage.
Moksha:They're coming directly into that article or directly into that shopping experience.
Moksha:They're not, you know, very few people are coming into a homepage and the idea that we organize a homepage to be like a massive traffic source, the way a Yahoo or an AOL did.
Moksha:It's just, that's a farce, right?
Moksha:It's all about creating.
Moksha:Super relevant, engaging content that can be distributed with social and bring People back into that dot com experience to have the full article or the full video or the full shopping experience It's not to drive them to the home page.
Alex:Yeah, no, I mean I know troy is dismissive of that the fact that the dot com page is a small slice of your revenue like I guess Where am I usually if If something isn't being actively developed, usually, I mean, in my kind of philosophy, you're kind of sunsetting it.
Alex:a lot of the platforms you're dealing with, you're trying to get them to the page.
Alex:You're trying to get them into the commerce page, into those kind of places that you own and control, right?
Alex:and sometimes, and it's, it happens to a lot of media brands.
Alex:When I get in, I get in touch with a brand on Instagram, et cetera, there's very little pathways out of it, right?
Alex:Like they try to make sure that you don't link out of it say I really like this brand.
Alex:I really like complex I want to see what complex is all about.
Alex:Where is the place that I can go?
Alex:Right.
Alex:and that's usually still to this day, the homepage or some type of webpage.
Alex:and I will get there.
Alex:And the story that I see on the homepage is different than the story that I'm being told by the people building these media brands.
Alex:Does that make sense?
Alex:And that to me is, is, is interesting because I gathered that there's like still some value to be get gotten out of the homepage with the feed and the article pages, but it doesn't represent kind of the modern media brand or the modern strategy.
Alex:And, and I always found that confusing.
Alex:Okay.
Alex:If that makes
Alex:sense
Moksha:way more of that content.
Moksha:In shorter vertical video clips on Tik TOK and in an Instagram, right.
Moksha:Or, you know, they're seeing something we post about a news breaking story on Instagram, and then they're clicking through Lincoln bio to see the whole thing, or they see, Hey, we did an interesting collaboration with Livia Rodrigo.
Moksha:I want to shop it.
Moksha:I'm going to click through to that shop to do it.
Moksha:So the, the majority of like the scale and engagement is happening on the different distribution channels.
Moksha:We're using different devices to bring them back into the shopping experience or into the full video experience or to the full text experience.
Moksha:Through those various channels.
Moksha:so it's like, because you can't, those channels all have limitations in terms of the length of content or the type of content they can deliver.
Alex:know,
Moksha:And you know, the younger consumer is in a constant scroll and we catch them with something interesting and then we pull them in either to shop it, watch it, read it.
Alex:Right.
Moksha:So
Brian:what do you, what is it, what is your like revenue mix going to be?
Brian:Like, but how do you break it out?
Brian:Like brand partnerships, experiential and commerce.
Moksha:correct.
Moksha:Yeah.
Moksha:So, Within commerce, it'll, it'll largely be marketplace.
Moksha:Like, we won't hold the inventory.
Moksha:We'll just take a big on all the transactions.
Moksha:The goals are for the marketplace to be, you know, 75 percent of the business.
Moksha:the sponsorship and media to be, you know, let's say 20 percent of the business and then the experiential 5%, you know, the percentage could be off a little bit, but the marketplace over time, there's just way more opportunity there to scale than there is You know, like complex is never going to be a half a billion dollar advertising brand, you know, it's just
Troy:Right.
Troy:Well, a mug show.
Troy:What have you noticed there?
Troy:You're no stranger to the ad hustle and, you know, coming back into the, to the complex world.
Troy:What, what's selling?
Troy:What are you using your commerce assets to create interest with advertisers?
Troy:how important is the event proposition in selling packages and and what what other surface area are you selling or packages are you selling these days?
Moksha:yeah.
Moksha:So a lot of people are interested in doing things in commerce.
Moksha:you know, like a lot of brands say either in the CPG or the spirit space, they want to do unique collaborations and partnerships that.
Moksha:Package their brand with say, you know, apparel, merch, things like that, and special packages and, and sell it, both on.
Moksha:com and at their physical retail.
Moksha:So those are a lot of things we're developing right now.
Moksha:we, we have done quite a few pairings of like creators or designers with various brands to make a unique collaboration.
Moksha:And then that's supported by, you know, custom content, branded content, traditional media.
Moksha:That drives a lot of it.
Moksha:I'd say, you know, the over About 75 percent of everything we do is custom.
Moksha:So it's some, some form of custom integration into our shows or branded content experiences.
Moksha:There's a decent amount tied to ComplexCon.
Moksha:And then, The remainder is more sort of transactional media, but I think that it feels like it's getting less and less and that the reason people are wanting are coming to us is, you know, they really believe in the taste and tone of complex and complexes ability to discover what's next.
Moksha:And, you know, the clearly the connection with youth culture.
Moksha:Multicultural audiences and they want our help sort of inserting their brand incredible ways into that.
Moksha:and then we're using different tactics to help drive that engagement and authenticity.
Moksha:but, you know, I don't see a world where, you know, complex is going to have like a super meaningful display business, you know, those days are gone.
Moksha:Like everything has to be pretty unique,
Moksha:pretty creative, customized.
Moksha:Thanks.
Troy:has noah and team materially shifted, content budget allocation, in the last couple of years from, you know, text to audio to video.
Troy:I mean, you guys are doing a lot of video for a long time.
Troy:How are you, how are you looking at content investment against all your channels right now?
Moksha:answer is yes, we're investing a lot into video and the big push right now is how can we, under the kind of, you know, rich thesis, there was a lot of emphasis on yes, we're Super high production value, pretty expensive content to produce with the hope that, you know, hot ones or something like that, you would then, you know, resell it to a Netflix for a big payday.
Moksha:And, you know, unfortunately that just didn't come to bear.
Moksha:so what we're really looking at is like, how do we make really great content that can be long form and distributed in YouTube, but it's done at a price point that.
Moksha:way more efficient and that, quite honestly, the majority of the scale comes through vertical video clips.
Moksha:And this is not a unique trend.
Moksha:If you go on TikTok or if you go on Reels, you see a lot of podcast content that's been clipped down and does tremendous amount of engagement and views.
Moksha:So we're, we're looking at it through the lens of like, how can we produce more content More efficiently, you know, where the YouTube long form is part of it, but there's a big emphasis on the shorter form pieces that drive the majority of scale and engagement, and then we're putting everything through.
Moksha:Sort of like, I guess, the investment paradigm or decision making tree.
Moksha:Does this drive an absurd level of audience engagement?
Moksha:Does it drive commerce sales?
Moksha:Does it drive ticketing sales?
Moksha:Or does it drive sponsorship sales?
Moksha:And if it doesn't do one of those four things, or two of those four things, We choose not to do it.
Moksha:So that's kind of a process we're going through.
Moksha:And, you know, it is a, you know, it's a bit of a shift.
Moksha:They were so focused on YouTube long form and premium for a while.
Moksha:It is a bit of a, a little bit of a mindset mindset shift to say, Hey, you know what, like vertical video.
Moksha:Is at equal or even perhaps a bit more important than YouTube long form was historically and that's, you know, that's really just keeping up with consumer behaviors, how they're consuming and particularly the younger side of the audience.
Moksha:If you don't keep leaning into iterative formats on snap on reels on shorts on tick tock, you're going to lose those 16 year old.
Moksha:So we have to be super conscious of that and leaning into it.
Brian:But it sounds like cost cost is a big thing here.
Brian:Do you have a KPI as far as like.
Brian:You know, price per programming minute that you need to like take down because, you know, with the previous strategy, what you're saying is that's pretty expensive and you're trying to create TV shows and that's, that's very expensive.
Brian:And there was a moment where that was a good strategy, but I mean, you have to do more with less.
Brian:Do you, do you have like a percentage you're trying to take down?
Brian:Cause it sounds like you're, you're just, you need to spend less money on the absolute, you know.
Brian:You know, the creation of the program.
Moksha:We do, and, and generally I would say this, we want to invest the same amount of money and produce 30 percent more content in the video space.
Moksha:So,
Troy:yeah, that would lead us to, I know you have some thoughts Muksha on, on I mean, there was a time then you were fairly search dependent as a business in terms of your overall distribution.
Troy:I'd love to hear your take on what media brands need to do in the new world, the new sort of platform shift world, and how you're thinking about the role of AI in a business like yours, which is IP video, you know, brand taste making,
Moksha:yeah, I think you guys had a pod recently, the death of text or something like that, wasn't one of the, one of the
Moksha:titles, you
Brian:Alex is the grim reaper here from
Moksha:that, that resonated with me.
Moksha:Everyone's going through it right now, and I don't see a world where it's gonna really improve where, you know, SEO is way more challenging, so you have to drive the engagement in the audience off the other platforms, or certainly not count on search the way, you once did, because you, you know, you're just going to keep creating more content.
Moksha:Putting more investment into that and it's going to yield less and less results And you know the things we're thinking about is like how do we defend against ai right?
Moksha:Like obviously ai can crawl all of our text and spit those answers back to you in two seconds with you know, no fee or royalty back to us and the place that we think we can be defensive in that area is in Vertical video or long form video, and creating content, that could be specifically deployed through video on, platforms like perplexity.
Moksha:I mean, they're, they're not there yet, but that's the way we're thinking about it.
Moksha:It's like, how do you have three 60 with speedy Mormon that last week did 50 million views on Tik TOK.
Moksha:How do you have that content deployed, um, perplexity or, or the various platforms?
Moksha:so it's, it's something that's.
Moksha:Obviously super top of mind for us.
Moksha:And, and, you know, we're working with it and then, you know, also using AI tools to, you know, help the content team produce more, or be more creative.
Moksha:They did something recently with Eminem where they, they took his sort of alter ego, Slim Shady, and Programmed a large language model with all of those lyrics and sort of like coverage of that, of his sort of alter ego.
Moksha:And then they had that alter ego interview the real Eminem.
Moksha:And it was pretty interesting application of AI and pretty creative and, you know, did super well in terms of like earned media and viewership.
Moksha:And we had a merge collection tied to it that sold over a million dollars worth of merge.
Moksha:So early days on how, you know, AI is just.
Moksha:Obviously in sort of like emergent state and how we'll use it creatively.
Moksha:we're definitely not fooling ourselves.
Moksha:We're not thinking like, Hey, we're going to just go build back up the SEO traffic and everything's going to be great.
Moksha:I mean, that's, that'd be a silly notion.
Brian:I always ask for the KPIs, but do you have like a number as far as like how much of output you want to be like changing the ratio of text versus multimedia?
Moksha:What do you mean?
Moksha:Like, how much do we want to
Brian:Well, like if you think about like, yeah, if you think about like, I don't know how you like measure your output, but it, but it's pretty clear that you want the output to be less text heavy and more vertical video.
Brian:and I'm just wondering, like, how do you end up, how do you end up measuring that you're doing that?
Moksha:so part of it is like, you know, the resource allocations.
Moksha:And then there's another part of it where it's like, There is a minimal viable level of content, both from text or video that needs to be produced to maintain the audience and engagement.
Moksha:And our thinking is that the growth of audience is going to come through, you know, largely through right now through socially distributed vertical video that ties back to either entertainment or commerce, but, you know, that also we have to be prepared to shift just as, you know, Complex was a physical magazine at one point and then an ad network at one point, and then, you know, sort of a traditional.
Moksha:com and then a YouTube publisher, we just have to keep, you know, stay iterative and, and keep sort of, you know,
Moksha:weaving through this spectrum.
Troy:do you think you can keep the media side of the business, meaning the advertising side above 50, between 50 and a hundred million dollars, which is probably where you were in the old days.
Troy:or does it
Moksha:Yeah, it was, think we can get it back.
Moksha:To a hundred plus, I think beyond that, it becomes super challenging.
Moksha:I just don't, you know, it's like there's a pretty clear path to over a hundred, but I think it, you know, just if you think about the universe of brands that find, you know, males, 18 to 24 multicultural, like their core core target.
Moksha:It starts to compress.
Moksha:and you know, we can win big there.
Moksha:There's obviously way less competitors than there once was.
Moksha:so I think we can have a strong business there.
Moksha:But that's, you know, in terms of growing the overall business, you know, we think commerce on a, you know, GMV perspective will be a half a billion dollar business in a few years if we do it right.
Moksha:So, you know, the focus in terms of top line growth is going to be a Much more pronounced on the commerce side.
Brian:Yeah,
Brian:media has a lower ceiling now, right?
Brian:I mean, that's, that's basically, I mean, we talk about it a lot on this podcast.
Brian:I mean, just the ceiling for a pure media business is lower than it was before.
Brian:Got to find another business.
Troy:I was delighted to see that there was new energy in complex con this year.
Troy:You're doing it in Vegas.
Troy:You've got like big, big artists, participating.
Troy:the first time I went to ComplexCon and Rich invited me to see it.
Troy:I was like blown away by it because so few media companies are able to do ticketed events at that scale.
Troy:And it's one of the reasons I just sort of that in your ability to evolve as a company, your video franchises, all that stuff.
Troy:I was just a big, big fan.
Troy:Complex con this year is big, big, big as ever, putting a lot of energy and to tell us about what you're doing with, with that event.
Troy:It's
Moksha:complex con we're investing more than we ever have in it.
Moksha:because we really think we need to say to the fans, to the artists, to the brands that, you know, complex is back.
Moksha:It's invigorated, you know, market goes back on, on the board and, you know, just.
Moksha:That, you know, it's not in this BuzzFeed, you know, regime where they didn't care about it.
Moksha:so we moved it to Vegas.
Moksha:We did a really interesting partnership with Travis Scott where he's the creative director.
Moksha:We, we gave him kind of full creative purview.
Moksha:You know, if you notice, he like put his flair on the logo and all these really interesting things.
Moksha:And yeah, you're 100 percent right.
Moksha:I was thinking about it the other day.
Moksha:It's like there's something with complex and it's engagement with the audience, right?
Moksha:Like the fact that we get 100 to 200, 000 likes on an Instagram post, and I can't figure out exactly why, but it's like we have such strong engagement there that somehow translates into the brand's ability to sell 60, 000 tickets.
Moksha:And there's so few media brands that can do it.
Moksha:Like I feel the only other one I can think about is like Essence with Essence Fest.
Moksha:It's just like You know, they have such a strong relationship with that cohort of women and they get a hundred thousand of them to go to to New Orleans every fourth of July.
Moksha:And, you know, you look at other brands like the NBA tried to do NBA con didn't really work out.
Moksha:Fanatics just did
Moksha:their fest.
Moksha:It wasn't a great thing.
Troy:everybody wants to do events.
Troy:Everybody want, most people do events that are a couple hundred people in our sort of augmentation of ad product.
Troy:And, very few people can get consumers to reach into their wallets and you guys are able to do it.
Troy:It's, it's.
Troy:It's impressive.
Troy:and I think it's true.
Troy:It's just like, why does all in sell out their event, you know, in their inaugural year and then follow it up with a banger the next year it's because they have audience engagement.
Moksha:People really care.
Moksha:Yeah, people really care about it and I think we do a good job of curation, but there's, you know, I wish I knew what that silver bullet was.
Moksha:It's like, what does complex have and what does essence have that ESPN never had?
Moksha:Because when I was a kid, like, ESPN was like the brand of all brands, but they couldn't do an event.
Moksha:And if you think about like, you know, The NBA or MLB, all these things, like their games sell out, their competition sell out, but if they were to do a con or some kind of like consumer fan fest, it wouldn't work.
Brian:NFL con would work.
Brian:Anything NFL would work.
Brian:That's my belief.
Troy:Did you
Moksha:I don't know why they wouldn't
Troy:is going to do, I don't, is it real time?
Troy:The Simpsons thing they're doing?
Brian:yeah.
Brian:Have you ever seen their Nickelodeon?
Brian:I ended up on a Nickelodeon broadcast simulcast by accident one time with the green
Moksha:Guys.
Moksha:I, I have to go.
Moksha:Unfortunately,
Brian:After we bring up Nickelodeon slime games, we've just got to go.
Brian:Thank you so much.
Brian:This is, this is
Moksha:I'm, I'm a huge fan.
Moksha:I will say this.
Moksha:Also Noah is a big fan, Troy.
Moksha:Like Noah never sends me podcasts.
Moksha:You guys are the only podcast he ever sends me.
Moksha:And I'm like, I didn't even know he knew about you guys.
Moksha:I was like, what?
Brian:We've name checked him.
Brian:If you know, this is Noah Callahan Beaver.
Brian:What is this?
Brian:Like he's, he's now he runs content.
Brian:He runs content at a complex
Moksha:He's great.
Moksha:Him and Aria are
Troy:a, he's a cool guy.
Troy:Is it
Alex:had
Brian:I hope he's a cool
Moksha:You nailed it back in the day, Troy.
Moksha:You were like, you said something to me one time.
Moksha:You were like, you're like, this whole shit is just a dance.
Moksha:And you're like, you need good dance partners.
Moksha:And he's like, you and Noah have figured out how to do the dance.
Moksha:And, you know, definitely then it was exceptionally true.
Moksha:But even now coming back to it, I'm like, Oh, wow, that it's these businesses.
Moksha:They take like a chemistry amongst
Troy:hundred percent and Buzzfeed couldn't do that dance.
Troy:They couldn't do the dance, man.
Troy:And then what happens is you lose your ad revenue.
Troy:Right.
Troy:And, and that's the hard part, finding the tension between the publishing side and the content side is, is a dance and it's hard to do.
Troy:And actually, it's what I want for you guys is that, and you won't let this happen, Moksha, I don't think, but when the focus becomes Transcribed Too narrowly on commerce revenue.
Troy:You can't take your eye off the, the ad stuff.
Troy:Cause it's going to keep you going.
Troy:You really need to sell advertising
Moksha:And as we all know, the gross margin profile on ads is way more positive than that on a marketplace business.
Moksha:But There's way more scale opportunity in a marketplace business.
Moksha:So it is a dance and,
Alex:relationship
Moksha:interesting.
Moksha:And it's like, it's a, it's a relationship of healthy tension on a permanent basis.
Moksha:And you know, it's like, it's like you like each other, but you're also
Alex:It's like
Moksha:about to push each other.
Troy:Now, one last question on your way out.
Troy:Will Complex be endorsing a candidate for
Alex:out.
Alex:Will Trump
Moksha:Absolutely not.
Moksha:We are, we're not political at all.
Moksha:but I will say this,
Troy:You're leaning a little bit more Trump, Trump though, Moshe.
Moksha:we, we, uh, we did Biden's last interview, you know, speedy 360 was speedy, they were, they were not happy that we published it,
Troy:I like the contrast of speedy and Biden.
Alex:and vibrant.
Alex:yeah,
Alex:I mean,
Moksha:there was a couple of gotcha moments there.
Moksha:And, I think because of speedy.
Moksha:you know that ushered in Kamala and, you know, hopefully the campaign is thankful for our efforts in that area.
Moksha:And, you know,
Alex:a serious
Alex:note,
Moksha:no, but we were on a serious note.
Moksha:We really try not to to do anything political.
Moksha:It
Moksha:just
Alex:there.
Moksha:like, there's enough of that out there.
Moksha:People aren't coming to us to, like, hear our opinions on.
Moksha:Politics like they want to know what's up with like the latest music sneakers are fashion.
Moksha:It's just
Alex:just, you know.
Troy:But if Travis Scott was running for president, you'd get behind that.
Alex:the opportunity?
Moksha:I think they then cover it.
Moksha:But
Alex:about get behind.
Alex:Does that
Moksha:I don't know about get behind it.
Moksha:Does that mean endorse?
Moksha:I don't think we'd ever endorse anyone and I I rather agree with you know These media owners who are telling their editors, you know, like hey We don't want that place for our brand right?
Moksha:Like
Moksha:it's Like
Moksha:let the consumer make their own decision
Brian:Yeah, awesome on that note, thank you
Troy:Yeah.
Troy:Thank you
Troy:Moshe.
Troy:You're
Brian:Say, uh,
Troy:I appreciate it.
Alex:thank
Brian:we're not going to get to our endorsements.
Brian:Unfortunately, we're running at where we got a hard stop and we were going to endorse a presidential candidate.
Brian:And so I don't think we're going to be able to do it.
Alex:next in four years, we'll we'll
Alex:try again,
Brian:Yeah, we'll do it next.
Brian:I'm leaning towards Buddha judge, but maybe Vance we'll see.
Brian:Um, anyway, this was fun.
Brian:I mean, it went, it went,
Troy:we, we're moving into a new topic now, aren't we?
Troy:We're
Brian:All right.
Brian:I thought you said you had a hard stop.
Brian:Alex has a hard
Alex:have a hard stop.
Alex:I have a hard stop.
Brian:That's going to be our spinoff podcast, Hard Stops with Alex.
Troy:well, there's lots to talk about.
Troy:So
Brian:Like
Alex:of live video commerce, this felt like live video commerce every, you know, when we have a guest and, I just, I just wanted to talk about the homepage, don't know.
Alex:I still find it interesting.
Alex:I still find it interesting.
Alex:I couldn't get, I
Alex:don't know.
Alex:I couldn't get in, but I still find it interesting that when you have a brand.
Alex:If you look at MKBHD, if you made a media brand today, it would not express itself like this when you could do, you know, MKBHD.
Alex:com, right.
Alex:And so to me, it's like, it feels like a missed opportunity that I go there.
Alex:And not even the links in navigation are showing me like, here's Instagram.
Alex:Here's TikTok.
Alex:Here's the universe of that brand.
Alex:There's only one place in the, like, even if they put like one of those link tree sites.
Alex:That says this is what the brand is today, you know, and I still find that there's a value for the one kind of own piece of property that is not on their platform.
Alex:And I get that people get connected to the brand like that, but if you do want to build a media brand and people have affinity with it and they say, well, I want to see more of what these people do.
Alex:There's no place to do that currently.
Alex:Isn't that, isn't
Alex:that
Alex:strange?
Troy:it.
Troy:No, it's, it's not strange.
Troy:And, and I just want to try to bring some clarity to it.
Troy:I understand what you're saying, my brother.
Troy:And here, here's what I would say.
Troy:I would say that.
Troy:The bullets in the media gun historically are stories.
Troy:Those stories are made into a feed.
Troy:That feed is broken into categories or relevant, you know, more important pieces, less important pieces, hero pieces, et cetera.
Troy:They're manifest on the homepage to tell a brand story, to tell people what they can get.
Troy:It used to be a media distribution environment.
Troy:It never really was one.
Troy:It was more.
Troy:But it's now time to reconsider the homepage.
Troy:Because, it's, you know, as brand merchandising, I think it's still relevant, but one could argue that there's better ways to merchandise your brand these days.
Troy:And I understand what you're saying, particularly when so much of the What you're doing doesn't pertain to even the articles underneath the homepage and web pages are not a particularly good distribution environment for video.
Troy:So if if your
Troy:homepage was literally what you suggested, if your homepage was like navigation to all the end points where you really are meaningful, it's not a terrible idea.
Alex:right.
Alex:And so I'm
Brian:It's like a B2B product almost.
Brian:I mean, it's, it's for like partners to come and see.
Brian:I don't know.
Brian:Is
Alex:Yeah.
Alex:And the,
Alex:and
Brian:like it has less of a consumer value.
Alex:to me, like a brand's website is going to be for people who want to be superfans, but also the partners, but it also communicates stuff to the organization internally, like this is like, it's our front door to our building, not everybody's going to make it through.
Alex:But to me, this is where you communicate, Hey, this is, this is the activity of this brand.
Alex:And, and when, and, and, you know, I'm not kind of singling out complex here because I think a lot of media brands do that and you're hearing all these things and it's like, it's about commerce and, and, and short form video and, and the partnerships and these things, and then you go there and you, you know, you go there and you see nothing of that.
Alex:And I think it's such a, such a missed opportunity.
Alex:And, and to me also, it like, it also.
Alex:You got to make these calls where you say, okay, we're pulling all this down.
Alex:This is what matters to us now.
Alex:And even as a statement of intent, be able to use your homepage of saying, this is what we care about.
Alex:That's all I'm saying.
Alex:That's what I was trying to get
Alex:to.
Troy:good,
Alex:And with that, I also have a hard stop.
Alex:So why don't we go into a good product?
Troy:I have a kind of a bad product, actually.
Troy:Um, you know, I was just in Portugal for the last seven or eight days, and, it's a delightful, country to visit.
Troy:And, you know, I think as about 10 million people, there's about 3 million of those in Lisbon and probably close to a million in the greater Porto area, the two places that I spent time this visit.
Troy:And, you know, it's, it's an economy without the sort of energy and velocity of a United Kingdom.
Troy:And I guess a, a kind of emerging service.
Troy:If it's not emerging, there's a service sophistication, but it's, you know, it's, it's still got, you know, a kind of, I don't know, kind of old European flair, one
Brian:A lot of
Troy:that, one of the things that I noticed is a couple of nights, we went out to dinner.
Troy:We went to a couple of Michelin restaurants and it was myself, my wife, and one of my kids, my daughter came from Ireland.
Troy:And.
Troy:We were sort of all massively in agreement that Michelin restaurants suck.
Troy:And it's, it's, it's way too much, um, uh, sort of ceremony and fussiness.
Troy:And you're going to
Troy:get like four, 14.
Troy:Yeah.
Troy:But, but, but it's no fun.
Troy:And
Brian:Oh, well, fine dining is not supposed to be fun.
Troy:well, but like, even though there are moments when the food delights and you try the mix of like sea urchin in a truffle with blah, blah, blah, like, it's all kind of interesting, but it's no fun.
Troy:And we found that basically our satisfaction was, It's inversely correlated with kind of Michelin accolades.
Troy:So that if you were going to go to like a local restaurant that serves sardines and was an intimate environment and family run and whatever, it's just like a thousand times better.
Brian:Yeah, and I think it's also, it's a little out of date for modern.
Brian:I think there's the
Troy:It's so dated.
Troy:The, the Michelin thing is so
Troy:dated now, like dude, when we got,
Alex:is
Brian:Complex, they are evolving.
Brian:Because they, they just named El Califa, which is a great taco cart in Mexico City.
Brian:It was the first taco cart to, to get.
Brian:They did, they did do burrito tacos there.
Brian:it was the first, first taco cart, I believe, to get a Michelin, accommodation, or at least a star.
Brian:Or a star, I don't know which.
Troy:in the restaurant, right?
Troy:And you can see them trying to live up to evaluation criteria.
Troy:That Michelin has imposed that actually don't make you feel at home or make you feel like you belong or make you feel like you can have fun with your family.
Alex:It's also, Brian mentioned this concept of middleman brand that I had, and I still think, you know, complex is one doesn't mean they can't be successful, but like Michelin is one of those middleman brands, right?
Alex:Like I can, I can follow an influencer I like, and they'll drop, you know, when I go to a new city, My wife and I sit down in front of YouTube and just watch a bunch of videos and none of them are like, from, you know, mostly serious publications or
Troy:that's probably a better idea.
Brian:Yeah.
Troy:Yeah,
Troy:yeah,
Brian:Troy, when you were in, Porto, did you go to the, where did you get your Francesina?
Brian:Did you go to,
Troy:at the, uh, yeah, Gazala wasn't open.
Troy:So we went to the place that the concierge told us.
Troy:That, by the way, is an overrated fucking sandwich.
Troy:I mean, maybe there's better gravy.
Troy:I didn't find the gravy to
Alex:Finally, we're getting hot
Alex:takes,
Troy:attack,
Alex:man.
Alex:We have a guest and it's softball after softball,
Alex:but talk about sandwiches and
Brian:I was like, my heart was, My heart went into cramping on the walk back from, from Gazala.
Brian:I wasn't sure.
Brian:It worked out.
Brian:It was fine.
Brian:I'm here.
Brian:But yeah, but Gazala is actually, the place is, is usually jammed.
Brian:There's a, it starts, it opens at like noon or something, but there's, there's a line out front and it's because, it was featured in the Anthony Bourdain show.
Troy:Well, we did make a pilgrimage to all of the greatest tart places because, Jillian is a huge fan of those Portuguese tarts.
Brian:okay.
Troy:Do you know what I'm talking about?
Brian:No.
Brian:I'm not a tart guy.
Troy:All
Troy:right.
Troy:I should know the name of them.
Troy:I'm going to
Alex:You guys can talk elections if you want.
Alex:I'm gonna hop off.
Brian:Thanks, Alex.
Troy:Pastis de nada.
Troy:De
Alex:you I'll see you folks later.
Alex:Thank you.
Alex:Bye.
Brian:Troy, very quickly, Washington Post's in a new uproar over, Jeff Bezos decision, and it was his decision, to not endorse Kamala Harris.
Brian:Let's just stop saying that they chose not to endorse a presidential candidate.
Brian:They weren't going to endorse Donald Trump.
Brian:Give me a break.
Brian:my hot take on this, I want to get yours.
Brian:It is right decision, absolutely wrong timing at the very least, it just gives the completely wrong impression.
Brian:He should have done this a long time ago.
Brian:I don't buy that.
Brian:He's too busy.
Brian:I always see him on his yacht.
Brian:He's always on his yacht and he's even now.
Brian:Apparently Semaphore incorrectly reported that he was in in Venice, but he was actually in Amsterdam because they saw a canal, but leave that aside.
Brian:He wasn't even in the country.
Brian:this.
Brian:This is something that is roiling, and I think for me the question is, what direction does the news media go if, when, whatever, Donald Trump gets re elected next week?
Troy:Hmm.
Troy:Well on this, a few things come to mind, so it's hard not to have, you know, anything that isn't partisan these days.
Troy:Right.
Troy:And, and you would be right if you were a media owner and you wanted.
Troy:the media entity to live inside of kind of more platform dynamics than as a, partisan media brand, because you're kind of damned if you do and damned if you don't these days, like if, meaning Wouldn't you rather be a platform for different points of view?
Troy:Admittedly, platforms also have bias, right?
Troy:Of in some shape or form, right?
Troy:They, they become places where people have a certain mindset or, or persuasion congregate, like X's become a right wing environment.
Troy:but, you notice we don't wait for meta to issue their.
Troy:you know, their presidential pick because it's a platform and people exist on top of it and they can, and they can do what they want at the level of the individual.
Troy:I just think that the today opinions more comfortably exist at the level of the individual.
Troy:The problem with WAPO I think is that the notion of, of resistance became part of their overall ethos and marketing message.
Troy:And ideally, you know.
Troy:Connected to the product benefit, right?
Troy:So obviously if resistance is your marketing message, then you should endorse a candidate and, but just, just, I do think it points at another thing that I've witnessed firsthand on several occasions and you set it in your email this week.
Troy:I can't remember exactly how you framed it.
Troy:Maybe you can do it for us, but I think the hardest part about billionaires owning media brands is they're very, very hard to optimize.
Troy:And the, the, the way that you would optimize anything that you bought is you'd focus on the product is a product delivering for the audience.
Troy:If it isn't, let's modify the product.
Troy:And modifying the product means changing the output of people that don't really feel like they're beholden to the owner or to the management of a media company, right?
Troy:They're, they, they live in a different kind of,
Brian:The High Priest, as Ben Smith, your friend, called it.
Troy:Right.
Troy:And so you go in and you're like, well, just change the, I mean, to change the media brand more often than not, people try, like when, when Benioff bought Time Magazine, did he change?
Troy:The product, did he change the format?
Troy:Did he change the composition of the people that made the product?
Troy:Did they actually change, you know, what comes out of the organization every day?
Troy:And I think that you can add events or you can add list franchises or, you know, other types of accolades, and you can sort of evolve the business from a monetization perspective.
Troy:But the hardest part is really evolving the product, which means that you have to penetrate in the deepest possible way, your customers.
Troy:Talent pool, your, your sort of editorial mission and what you put out every day.
Troy:And I, and I just think it's really, really hard for people that see their businesses as these sort of machines that you optimize and that's what
Brian:Like, so Bezos had said that the Washington Post in his, response, to this, he said that the Washington Post was just owning.
Brian:It was a complexifier for him, which I found like an interesting because, you know, news is endlessly complex as a business because operating these businesses when you're not supposed to operate the product is like what other business Is there any other business that is that way?
Brian:That the person who owns the asset is not supposed to operate the product?
Brian:It just doesn't, it doesn't really compute.
Troy:Yeah.
Troy:Yeah.
Troy:And the other thing is, I think that the analogies to the past, like the Graham's may have been great owners of the Washington post, right?
Troy:But.
Troy:It's really important to recognize that those were sort of days of industrial media where you, where your business was kind of fortified.
Troy:You had, you know, local monopolies, huge subscription bases, and very resilient, profitable businesses.
Troy:And so you could resist the pressure from the outside in all kinds of ways and make decisions that, Kind of set the media brand on the footing on a long term footing that that you chose.
Troy:And so I think you could be more courageous because negotiating with, with, with a union in that context, it's like negotiating with a union.
Troy:When you own the railroad, there's a kind of industrial structure to the media and they're more resilient now.
Troy:You know, these companies are fragile and we've seen that in, you know, this, you know, subscription losses at Washington post
Troy:for making us, it's real material.
Troy:It's like 10 percent or something
Brian:Yeah, I mean, poor Carl Wells.
Brian:I hope they don't hold Carl to his, like, quota because Jeff Bezos tanked it.
Troy:just think that the, the current media sort of DTC dynamics where you can cancel a click of a button, where there's a significant, I mean, in the case of Washington post, where you've lost your, your, your sort of spheres of influence in your local market, to political, to punch bowl, to axios.
Troy:You know, increasingly to puck where you're, you're, you're really vulnerable.
Troy:There's sort of DTC dynamics where you need to please the audience.
Troy:And there's so much different than the industrial
Brian:Yeah, it's also it's be careful what you wish for again, because, you know, everyone hates, advertising until they actually have a subscription business.
Brian:And then they go into a churn spiral because there is clear audience capture that goes on, particularly after 2016.
Brian:I don't necessarily blame them, but I pointed out the time that it's very short term to align yourself with the resistance.
Brian:The democracy dies in darkness stuff came from Jeff Bezos.
Brian:That was from him.
Brian:And you gotta dance with the girl you brung, or the one you brung, I should say, because at the end of the day, no wonder people canceled.
Brian:They got sold resistance.
Brian:And, and then you're saying, No, no, no, no, no.
Brian:This isn't about resistance.
Brian:Well, wait a second.
Brian:You were the one who said it was about that.
Brian:So, I don't really blame people for cancelling.
Brian:I don't blame people for resigning or any of that.
Brian:Because he kind of brought it all on himself.
Brian:Now, maybe he's playing 4D chess, but if I've learned everything, anything over the last several years, is that the billionaires are not actually playing 4D chess.
Brian:They're just like regular, They're just like really, really good at what they do, but this is not 4D chess.
Brian:I do not see that happening here.
Brian:I don't know if you do, but I don't know why he owns the Washington Post at this point.
Brian:I'm not sure what it does for him.
Brian:I don't see the upside to it.
Brian:it seems like nothing but like headache after headache after headache.
Troy:you know, it does go to what is the purpose of a media brand in the future?
Troy:What services, we talked a little about this with Moshe from complex, like You know, media brand has filter media brand is curator and media brand is as signifier of something else like of trust.
Troy:And I think that that will actually still be important.
Troy:And I think that we'll see real value in lots of media brands in the long term, even if, you know, production of media fragments to the individual as we've been talking about for a long time.
Troy:But I think that That you would like if you were him, you might say, how do we make this more of a platform for, for talent, for different voices at the same time?
Troy:a very, very efficient, you know, news gathering operation, all of it needs to represent some level of trust and integrity, because that's a real importance of the media brand.
Troy:But I don't think that the brand itself needs to represent a political, a specific political
Brian:Yeah, people can have different views.
Brian:Institutions having 1 singular view is so to me, it's just so out of date.
Brian:It, it doesn't make sense at this time.
Brian:Everything that you see in, in, in the information space is going away from that.
Brian:I would go further than saying no more endorsements.
Brian:I would say the editorial board is done.
Brian:Okay, if people want to when they're when the when the resignations happened, I'm gonna be honest.
Brian:I never heard of these people.
Brian:I don't know who they are.
Brian:I think they should start sub stacks and make their case because I don't understand just because you got a job at some newspaper company that is giving your, like, view, like, more quote, unquote, credibility that, first of all, I think that's a good thing.
Brian:If that goes away.
Brian:Like go and fight with in, you know, the overall like market for your point of view.
Brian:reporting is different and it really gets, it really gets negatively impacted by people not understanding, I don't blame people not understanding, that there's a quote unquote division between the newsroom and the editorial.
Brian:Do you know how many people from the Wall Street Journal have to spend their life saying that the editorial board has nothing to do with the news organization?
Brian:They have to spend so much time doing that.
Brian:The problem is with these businesses is people take out subscriptions for a tribal affiliation.
Brian:You just see this with the cancellations, and that's why I'm interested if Trump does win, and it's certainly, I don't know, the vibes tell me that he's going to win next week.
Brian:Does media take the short term, does the news media take the short term approach again, and go back to, Resistance because there is an economic incentive.
Brian:It seems in a lot of these news organizations to go to the resistance.
Brian:Look at the times.
Brian:The times could not have pulled off what it did without tacking very hard, against Trump.
Brian:I don't think they could.
Troy:Yeah.
Troy:Well, in the meantime, I think that that four years has, you know, created an entirely new kind of media substrate where there will be no shortage of kind of resistance media, right?
Troy:Obviously, that's already where we are today.
Troy:And, you know, for every, you know, Left wing podcast, there's, you know, Joe Rogan, right?
Troy:So there's, you know, Pod Save America, and there's Rogan, and there's 50
Brian:is this good for the crooked medias of the world?
Brian:Like, the
Brian:Heather Cox
Brian:Richardson.
Brian:So, they're winners in this For sure.
Brian:Like, if Trump wins, they're winners.
Brian:Do
Troy:is a moment, what does it look like afterwards?
Troy:And I think that, I mean, there's a lot of things that, that I, that I'd be thinking about that are less partisan related.
Troy:I think they're worth just kind of addressing is basic news.
Troy:In some ways we're, we're starting to see the last mile between AI and news close up, and we saw that with the AP announcement and their partnership with So that, you know, AI will connect to.
Troy:To a breadth of sort of fact based, you know, AP driven news.
Troy:And, you know, the last mile to both search, ie what's in the search index of current stuff and of news is being closed by these AI partners.
Troy:And I'm not sure that, that there's anything the media world can do to stop that, and it's going to happen.
Troy:And I think Meta is incredibly well positioned to be able to now not just take share from media and news, but take share from Google.
Troy:And, and, and, and so I think that's, that's going to happen.
Troy:I think that you're already seeing something else really interesting is.
Troy:Google has been experimenting as an aggregator by pulling more and more of the content into the SERP.
Troy:Yeah.
Troy:So they're doing these new formats that will basically inside of the SERP, let you see the pros and cons of a product or the review of a hotel, or, you know, increasingly stuff that was the province of the thing under the link.
Troy:And so they're reaching out, you know, increasingly to media companies to say, we want you to be manifest on our layer and we will share right when you with you there.
Brian:you know how they could get a lot of leverage for that.
Brian:Cause like in the affiliate world, like, you know, the changes to the SERP or like everything
Brian:for news
Troy:you keep your links in there, right?
Troy:To the affiliate stuff, but on their layer, not on
Brian:right.
Brian:But like in the, in the news business, discover, is it, it's a total black box, but so many news publishers are, are increasingly dependent on discover traffic.
Troy:Massive.
Troy:It's huge.
Brian:If Google moves to like, screw with discover, it's going to, it's, that's going to be, that's going to be a tough one for a lot of these, a lot of these businesses.
Troy:And then we're also seeing, I think that the headline, it, which, what I would say to you is I would encourage you to spend more time on our headline writing for our podcast and less on having the AI do it
Brian:I thought it was complexifier.
Brian:No, I don't do AI for that.
Troy:well, but like the death of text was a good headline.
Brian:Well, I got that.
Brian:I took that from Alex.
Troy:I think, yeah, good.
Troy:Good for you.
Troy:I think it was a good one.
Troy:Um, yeah.
Troy:Um, but I, you know, so you got stuff that's automated in the AI and you got stuff that's personality driven.
Troy:We can see how media companies are kind of aligning to the personality driven side of this from sub stack to, you know, You know, the kind of senior voices that someone like puck has.
Troy:obviously if you're sitting on top of a media company, you're wondering how much money should I put into text versus audio and video.
Troy:But audio is like a really, important vector to invest in currently.
Troy:I just don't, don't know how you don't
Brian:it's cheap to, I mean, the reason that like
Troy:it's cheap, but it's also so competitive, right?
Troy:There's just like, it's really hard to build your podcast audience.
Brian:I think I, I think I referenced it last week that, like, 50 percent of, podcast ad spending goes to the top 25 shows.
Troy:Yeah.
Brian:Like, that's how competitive is.
Troy:Yeah.
Troy:But I just saw a stat that, that you might find interesting.
Troy:47%.
Troy:I guess Americans, I don't know what the age is from Edison research.
Troy:as of October 28th, listen to a podcast in the last month, big numbers and you want to hear who the top 10 podcasts are in the U.
Troy:S.
Troy:What's number one, Brian,
Brian:Joe Rogan.
Troy:number two.
Troy:But Joe Rogan, by the, by the way, by a factor of three or four by a mile, 16 million, beneath Joe Rogan.
Brian:Beneath Joe Rogan.
Brian:I don't know, Caller Daddy.
Troy:Call her daddy at 4.
Troy:3.
Troy:Very good.
Troy:You, you won't get the third one.
Troy:It's
Troy:crime junkie.
Troy:Now, the daily from the New York times has pushed a four with 2.
Troy:8 million, something called a rotten mango.
Troy:I've never heard of,
Troy:Theo Vaughn is number five,
Brian:Oh, yeah, I support that.
Troy:Sean Ryan, number six, uh,
Brian:Is he like a Navy SEAL?
Troy:Yeah, he's kind of weird
Brian:I get him confused with the Dan Bongino guy.
Troy:and then Dan Bungino.
Troy:Yeah.
Troy:And then Tucker Carlson after that.
Troy:And then it falls way, way off.
Brian:Why, why Is podcasting so right wing?
Brian:I mean, I guess it's the same as talk radio.
Brian:It's like talk radio
Brian:was always
Troy:Daddy right wing?
Troy:Is the Daily right wing?
Brian:No, but you know what I mean?
Brian:Like, there's more.
Brian:There's more just like talk radio.
Brian:I remember it was always a discussion in the 90s.
Brian:Why talk radio was so conservative is always like rush limbaugh.
Brian:And, and It had a bent towards that maybe CB radio is the same way.
Brian:I don't know.
Brian:yeah, I, did you see that the Joe Rogan is, is negotiating with Kamala Harris, which is like, I don't know.
Brian:This is such a weird moment and, but I don't think we're going backwards where we have 1 presidential candidate who spends 3 hours.
Brian:Misses a rally is like these 2 hours late for a rally to go to like, a podcast studio And Kamala Harris said, I'll give you an hour, but you got to come like, to, like, you know, my campaign stuff, just like, you know, any other interview.
Brian:And he's like, no, you got to come to come to Austin and come to the studio and it can't be an hour.
Brian:I don't know, it's a little bit of hubris, maybe, but I think it is also, I mean, it's indicative of several things.
Brian:none of them quite, quite good for the institutional
Troy:well, the last, the last thing I would say, and we'll tee this up for future discussions.
Troy:Cause I think it's really interesting and it's part of.
Troy:What, Moksha talked about in the complex thing, but I do think we're poised to see more change around ad product that supports media, right?
Troy:So w what has the last, you know, couple of years brought us, you know, between the time when Moksha ran sales at complex to today, well, retail media, massive performance media, massive, way less focus on sort of display oriented.
Troy:You know, ad offerings, video has become more important.
Troy:And now we're seeing podcast advertising start to mature a little bit.
Troy:Now, Ben Thompson makes this really interesting point.
Troy:And I don't know if you've seen this sort of kind of announcement that Matt has been playing with the idea of injecting AI, you know, generative generative posts into your feed, right.
Troy:Into your Instagram feed or your, your Facebook feed, right.
Troy:That would feature you.
Troy:Like it would be Brian playing tennis, wearing a Lacoste sweater.
Troy:And increasingly at the same time, so it's, it's, it's fake content where it's generative content based on everything that it knows about you.
Troy:And I think that quite frankly, I think audiences will be delighted with it because anything that's about you works, even if it's not.
Troy:You know, generated by a smart robot.
Troy:Now, what you're also going to see is increasingly advertising is customized and personalized, not just in targeting, but in creatively.
Troy:So increasingly in your feed, you're going to get stuff that is.
Troy:Hyper personalized generated creative based on you, like you're playing tennis in your Lacoste sweater, and you can click and buy that sweater.
Troy:And, and so these worlds of generative content, that starts to be the actually interesting, the way that social media starts to get into the content game is through generative content.
Troy:And that merging with advertising is, I think.
Troy:what you're going to see a lot of, and it's all going to be performance based, click to buy, click to call, whatever.
Troy:I think that's going to be the story of the next five years of advertising, which is hyper, hyper personalized, creative Starring you or your friends or things that you care about I think very few people are going to be able to compete in this world because it's intensely, technical and data, dependent yeah, I I think that that's part of the that that's going to be the next wave of Of like weirdo media that we see in the, you know, post the election and, and in that will fuel the next
Brian:yeah.
Brian:But that sounds like, that sounds like Jetson's level, like media.
Brian:So like,
Brian:and that's like.
Brian:No, no, that's what I mean, Like, that's good in a good way.
Brian:Whereas like, I still see what's going on in the ad tech open, open web ad tech world, it's like, Oh my God, like it's, I don't see how, how that keeps up, you know, because like Masha said with display advertising, I'm like, he's still like trying to optimize like display ads on like web pages and fight over like who can shave off like a few pennies off the CPA.
Brian:It's just like, I don't that there's not like a big future for that.
Brian:So it'll be interesting to see what
Brian:tools.
Troy:display on good properties like on a Vogue or an L or whatever still feels like billboard advertising.
Troy:It'll be around for a long time.
Troy:It's a good reminder.
Troy:You know, volume will be way smaller premiums, but you'll see CPM premiums, but it won't drive the new sort of ad economy that, you know, needs there.
Troy:There needs, we need something to replace, you know, what we have today to keep, to keep
Brian:Yeah,
Troy:you know, in the money.
Brian:final point is I was talking with, with a big ad buying company, about like the sustainable news, like forum thing that we're doing next year.
Brian:And, You know, they were making the point there's like, like, I was like, look, it's not gonna be a pity party.
Brian:It's gonna be about like, how to like, actually get these businesses growing again and sustainable and not like pointing fingers.
Brian:Yes, there's plenty of people to point fingers at.
Brian:and like, you know, this person was making the point.
Brian:It's like, The ad products suck.
Brian:Like literally the clients don't want them.
Brian:And like, you know, I think that there's a lot of blame to go around for the current state of, of these, these businesses.
Brian:But like you're saying, you have to come back to the fact that Google and Meta have created far better ad products.
Brian:Like not even close.
Brian:The experience of going on Instagram and the experience of going on the typical news website.
Brian:It's so different and you can't get around that.
Brian:That isn't like some, ultimately you compete in the market and these publishers have not kept up.
Troy:Yeah.
Troy:Well, the last thing I would say that struck me about this kind of what we refer to, or other people have referred to as this kind of podcast election is.
Troy:How does a medium define what works for a candidate?
Troy:Right?
Troy:And so if back in the day when broadcast dominated, you know, the U.
Troy:S.
Troy:election and Nixon faced off against Kennedy, one was, you know, photogenic and great on television and felt trustworthy and the other one didn't.
Troy:And that was obviously Kennedy versus Nixon.
Troy:And today, if podcasts are defining In any way, what, what, you know, voters feel and believe it's those people that do really well on podcasts that tell good stories, that feel human, that know how to weave, and I don't know if you listen to.
Troy:Trump on Rogan, but you know, I, I'm
Brian:I listened to
Troy:say that, yeah,
Troy:I'm just saying that I think a lot of people that I know, a lot of people from my town, a lot of people that are just average folks, even though like it got a little kooky in some places, they would find him to be, you know, Trump, but kind of relatable, like, you know, a guy that you could have a conversation with.
Troy:And, and I think that that's really, you know, if, if podcasting is going to be the way that we make decisions, get to know a candidate, it's like, you better be good at it.
Brian:Yeah, I think so.
Brian:and I think, Yeah.
Brian:I think news products have to have to adapt to that too.
Brian:Right?
Brian:Like, I mean, there's a lot of different tools in the journalistic toolbox, the adversarial interview, the morally safer stuff, a lot of the things that came into media for good reason, the news media for good reason after Watergate are fairly old now.
Brian:Right.
Brian:And then the conventions are very old, and they need to be updated because, If you look at this election, it's pretty clear people like Theo Vaughn and Joe Rogan are, and Alex Cooper are running circles around, a news media establishment, which has every sort of advantage over these individuals.
Brian:So, ultimately the market is saying something.
Brian:So, I would say publishers should listen.
Troy:Yeah.
Troy:If you want more, if you're curious about that, by the way, Dylan Byers has a new podcast.
Troy:I forget what it's called.
Troy:Dylan Byers writes for Puck.
Troy:You know who Dylan is.
Troy:And he had on Brian Williams talking about their, and the producer that's doing the show for Amazon, the election day show.
Brian:Okay.
Troy:and it was pretty amazing to hear them reflect on what, what it's like working inside of Amazon, against, you know, their own project versus the time they spent at NBC.
Troy:They're going to be doing it in Los Angeles.
Troy:They're using the studio.
Troy:Apparently this is an incredible studio that Amazon now owns.
Troy:Cause it was an MGM studio on the lot in Los Angeles.
Troy:It'll be fascinating to watch that coverage.
Brian:gotta say, this is like the biggest waste in this are on like studios.
Brian:It's so stupid.
Brian:It's like,
Troy:No, they got one with it.
Troy:They got one.
Troy:That's almost like that, that Vegas, what's it called?
Troy:The orb thing.
Troy:Um,
Troy:The sphere, they have a
Brian:bar is high.
Troy:where they can project you into any environment instantly.
Brian:Those studios are usually just a giant money pit.
Brian:That's my, that's my take.
Brian:see
Troy:You know, the other interesting thing about what they're doing is they're using all kinds of the new generation of podcasters, and, and kind of columnists from the likes of Pocanaxios to support their, election broadcast.
Brian:Oh, that's good.
Brian:I, I started watching, that two way, the, the Mark Halperin, thing.
Brian:It's kind of interesting.
Brian:I mean, I, I like it more in theory.
Brian:I feel like than an execution because it's like, it sounds great.
Brian:It's like, we're going to have basically a Zoom.
Brian:call.
Brian:It's a zoom call.
Brian:I went in once and, but like, on YouTube, you see, it's basically a high end zoom call.
Brian:It's got, it's got some graphics.
Brian:The, yeah.
Brian:Yeah, And then they, they pull in like, you know, a random guy from Nevada and, and things of that nature.
Brian:Sometimes it goes into, you know, like when it's like, okay, we've got 10 minutes for questions.
Brian:Who has a question?
Brian:And it's like, um, because that can go in a bad direction.
Brian:the
Troy:the question is, does, does that format, like it needs to be ambient, right?
Troy:I'm not going to tune into that thing and sit and watch it.
Troy:It needs to be sort of on the TV off to the side, just like morning television.
Troy:you know, I wonder if it becomes, for other than like a real sort of committed political nerd, whether it becomes, an important, you know, media product.
Troy:I don't know.
Troy:All
Brian:I don't know.
Brian:I'm going to give it some try.
Brian:I want to take some notes.
Brian:All
Brian:right.
Brian:Try it.
Brian:This is fun.
Brian:Thank you.
Troy:See ya.